Lost Level
AVESSO / SupportIn development

A hand to help
follow the thread.

Help with your encounters, your weave and your choices in AVESSO.

Updated November 2, 2026

A version still in development.

AVESSO is being prepared for iPhone and iPad. The current development version keeps advertising disabled. The game pages will explain App Store availability when there is a public release.

Contact LostLevel.

For questions, suggestions, purchase problems or data requests, email contato@lostlevel.com.br and include AVESSO in the subject. Contact is by email; this page does not send messages or open support tickets automatically.

Find the thread’s rhythm.

How do I bring the circle and diamond together?

Drag the thread with one finger. Valleys gather circles and peaks gather diamonds. Bring a circle and a diamond to the same point on the thread to create an encounter; several pairs in a row form a chain. You can also open the guide from the home screen.

What are the weave and intentions for?

Encounters leave marks in your weave. Intentions offer ways to explore the same rule; completing their goals helps form pieces and opens new choices. Check Your weave to follow your marks, pieces and current intention.

Can I experiment without the round’s time limit?

Use Explore at your own pace on the home screen. To slow down rounds, enable Gentle pace in Settings. These features are free; the purchase to remove ads does not change physics, difficulty or progress.

Do I need an internet connection or an account?

Rounds and the weave work on your device, without a LostLevel account. The store, purchases, restoration and external privacy forms depend on a connection and their respective services. This version has no Game Center or weave synchronization between devices.

Settings for your way of playing.

Open Settings using the controls button on the home screen. You can choose Português (Brasil) or English (US), control Sound effects, Music and Haptics, and enable Gentle pace, Reduce effects, High contrast and Show button controls. Buttons offer an alternative to dragging.

Under Free looks, Twilight changes the arena background to purple. It is a free appearance, with no color purchase. If you cannot hear audio, check the game controls, device volume and audio output.

Remove Ads and restore purchases.

Remove Ads is the optional purchase prepared for AVESSO: one payment, non-consumable, with no subscription. It removes interstitials and grants no gameplay advantage. The valid price and currency are those Apple presents before confirmation; if the store does not provide a price, purchasing is unavailable.

Open Settings → Remove Ads → Restore Purchases, with a connection and the same Apple Account used to buy it. You can also open Remove Ads from the home screen. Restoration recovers an eligible purchase; it does not recover the weave, pieces, records or preferences from another device. See Apple’s official purchase restoration help.

A pending purchase grants the benefit only after approval and verification. If you have a confirmed charge and the benefit did not appear, reopen the game with a connection, try restoration and email support if it continues. Do not buy it again as your first troubleshooting step.

For refunds, use Apple’s official procedure. The store’s review does not limit rights under applicable law.

Advertising and choices.

Advertising is disabled in the current development version. The ad-supported version is designed to show only interstitials at natural exits from the results screen of completed rounds, without interrupting a round or Explore at your own pace. The first two completed rounds of each installation are ad-free; the first opportunity is on the third. After that, another completed round and at least 90 seconds since the last actual display are required. An opportunity may pass without an ad.

When applicable forms are available, Settings → Privacy → Advertising choices lets you review them when that control is required. Apple’s tracking permission is separate and can be managed in the system’s privacy settings. Declining permissions or a consent failure does not prevent play. External forms may use a different language. The Privacy Policy explains the services and choices.

Look after your weave.

The game automatically saves your weave, marks, pieces, intention and progress, best score and preferences on your device. There is no account or complete backup on LostLevel servers. Restoring purchases recovers the right to Remove Ads, not game progress.

Before clearing data, reinstalling or changing devices to fix a fault, contact support. These actions may cause progress to be lost; any system backups follow Apple’s controls and are not synchronization offered by the game.

Tell us what happened.

  • iPhone or iPad model, system version and AVESSO version.
  • Game language, screen and steps leading to the problem.
  • What you expected and what appeared; for purchases, the item name and approximate time.
  • A screenshot, if useful, without unnecessary personal data.

Do not send passwords, access codes, identity documents or card details. If an additional file is needed, support will explain which one and why.

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