The game is still in development. For questions and reports, contact us at the email below. This page's form helps you prepare the details on your device.
First, let's try this.
How do I protect or recover my account?
In the game, open Profile → Protect account. You can link an email and confirm the code you receive. To recover an account, use its original email. Recovery selects the original progress; it does not merge inventories from two accounts.
My email code didn't arrive. What now?
Check the address you entered and your spam folder. The code has six digits and expires after ten minutes. Use the latest code and wait for the indicated interval before requesting another. Current tests use a local mailbox; delivery to real addresses will be enabled before release.
Can I play without linking an account?
The prototype allows guest access. Linking an email helps recover your account if you lose access to your device. Without a link or valid platform authentication, recovery may not be possible.
Can I download Primal Pals from stores yet?
Primal Pals is in development. Official links and availability will appear on the game page once a public version exists.
I found a game issue. What should I write down?
Write down your device model, game version, what happened and steps to reproduce the issue. If needed, include your player ID. Do not share login codes, passwords or credentials.
Save the details of the issue.
This form creates a text file on your device. It does not send data or open a ticket. You can copy the report or attach it to an email to support.
Privacy and account access.
See what information the prototype uses and what remains to be defined for public release on the privacy page.